Mid-Size Bank Customer Retention Study

An in-depth look into customers’ needs profiles

bank choices31% of Mid-Size Bank Customers Are Open or Actively Looking to Switch Banks
Based on a survey of mid-size bank customers, the Vya Mid-Size Bank Customer Retention Study provides a detailed foundation for building a successful customer retention strategy.

This inaugural, in-depth study is being offered this year at no cost.

You will learn:


  • The three at-risk bank customer segments
  • The specific needs of each at-risk segment
  • Research-based recommendations for retention marketing channels and messaging

REQUEST RESEARCH STUDY